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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Corporate Social Res...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Corporate Social Responsibility and Environmental Management
Article . 2019 . Peer-reviewed
License: Wiley Online Library User Agreement
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Corporate social responsibility and consumer's relationship intention

Authors: Marcela Rocha Haase Uhlig; Emerson Wagner Mainardes; Valcemiro Nossa;

Corporate social responsibility and consumer's relationship intention

Abstract

AbstractThe study of corporate social responsibility (CSR) in the context of marketing has been increasing in the Brazilian scenario. However, for decision making to be effective in organizations, we need to know consumers' relationship intention in view of the social actions developed. The present study seeks to identify which dimensions of CSR influence consumers' purchase and repurchase intention. Our interest was to observe which dimension of CSR stimulates long‐term relationships between consumers and their suppliers, which is the main novelty of this study. We searched the dimensions of CSR in the literature and discuss the consumer relationship intention with the companies. Thereafter, from the constructs adapted for this research, we performed a study with 544 consumers in Brazil. We analyzed the data through structural equations modeling. The results show that of the four dimensions of CSR (philanthropic, legal, organizational, and ethical), only the philanthropic dimension indicated an influence on consumers' relationship intention with socially responsible companies, which suggests that the Brazilian consumer understands CSR to be synonymous with philanthropy. The main contribution of this study is to note that companies that operate in the CSR philanthropic dimension tend to more easily establish long‐term relationships with their consumers.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
62
Top 1%
Top 10%
Top 10%
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