AbstractThe required steam for steam‐assisted gravity drainage (SAGD) oil sands operations is generated using a once‐through steam generator (OTSG) that is fed with relatively poor quality process water. Industries have reported possible solid particle erosion‐related failure in the OTSG boiler tubes because of the transport of precipitated dense inorganic particles. However, the presence of other damage mechanisms, e.g. corrosion, flow accelerated corrosion (FAC), often masks the evidence of erosive wear. Also, industries set an upper limit operating velocity for the OTSG using the API RP 14E guideline, which provides no quantitative erosion rates to determine an operating envelope. This study presents a computational fluid dynamics (CFD) analysis of erosion damage in a SAGD OTSG boiler tube. The results revealed that API RP 14E may not be an effective decision‐making tool for operating the OTSG system. For example, a 10% increase in velocity, even at conditions below the API RP 14E threshold, showed a decrease in the failure time of the boiler tubes by 40%–50%.