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Análisis del engagement en redes sociales de las empresas más valoradas en el mundo

Social media engagement analysis of the most valued companies in the world
Authors: Puente Riofrio, Mariana Isabel; Uquillas Granizo, Gilma Gabriela;

Análisis del engagement en redes sociales de las empresas más valoradas en el mundo

Abstract

El término engagement se refiere al grado de compromiso de un usuario con una marca. Las redes sociales incrementan la presencia de las marcas en internet, mejoran su reputación, potencian ventas y refuerzan la lealtad de sus clientes. Por ello, resultan importantes las estrategias para incrementar seguidores, medir su interacción y conectarse emocionalmente con la marca. La presente investigación analiza aspectos relacionados con el marketing, las estrategias y los contenidos, identifica las empresas más valiosas a nivel económico del mundo y compara el número de seguidores y el engagement de estas empresas en las redes sociales Facebook, Instagram, YouTube y TikTok. Los resultados indican que las empresas más valiosas a escala planetaria en su mayoría pertenecen al sector tecnológico: Apple, Amazon y Google. De las 10 empresas bajo análisis, Facebook mostró un mayor número de seguidores; en Instagram y YouTube lidera Apple, y en TikTok, Samsung. En Facebook la empresa Apple tiene mayor engagement; en Instagram, Toyota; en TikTok, Microsoft y Google y en YouTube, la empresa Microsoft. Finalmente, se especifican elementos significativos para mejorar el engagement en cada red social.

Related Organizations
Keywords

empresas, social networks, marketing, redes sociales, interaction, engagement, interacción, companies

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
gold