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International Journal of Social Sciences & Economic Environment
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PROBLEMS OF OFFLINE & ONLINE SHOPPING: A STUDY ON CUSTOMERS OF PUNE CITY

descriptionPublicationkeyboard_double_arrow_right Article 30 Jun 2019Publisher:Acadres ConsultingJournal:International Journal of Social Sciences & Economic Environment, volume 4, pages 37-44 (eissn: 2456-7485, Copyright policy )
Authors: Neeraj Sharma; Prof. Rimjhim Gupta;

doi: 10.53882/ijssee.2019.0401003 , 10.5281/zenodo.3369771 , 10.5281/zenodo.3369772

PROBLEMS OF OFFLINE & ONLINE SHOPPING: A STUDY ON CUSTOMERS OF PUNE CITY

Abstract

The 21st century has witnessed tremendous growth in online shopping, but it doesn’t mean that customers have switched completely from offline to online shopping. Both ways of shopping have their own merits & demerits. The objective of this paper is to study the problems faced by consumers during online & offline shopping. Result showed that in offline shopping Poor Replacement procedure was the major problem faced by customers followed by Insufficient Description. In online shopping Hidden Terms & Conditions was the major problem faced by customers followed by Insufficient Description. It has been concluded that there is a significant difference between problems faced by consumers during online & offline shopping. Keywords: Offline Shopping, Online Shopping, Problems

Keywords

Offline Shopping, Online Shopping, Problems

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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