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This paper uses Australia’s automated processes to identify and recover social security over-payments as a case study to critically analyze the role of algorithms in government and public administration. The paper analyzes the algorithm in terms of: its performance with respect to its purpose; its role in public administration processes and principles; its impact on citizen-service users; and its role in politics. The paper concludes with a discussion of policy and public administrative principles that can be adopted for public sector governance and accountability with government by algorithm.
algorithm, procedural justice, welfare fraud, Australia, social security
algorithm, procedural justice, welfare fraud, Australia, social security
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