It is a multifunctional study based on an extensive literature review on development, innovation and terrestrial innovation modes. Based on the prime conceptual findings, the model of regional innovation systems is considered to be the most adequate for the tourism system, and the ethics as important structures for its operationalization. Innovation improves organizational productivity and provides a competitive advantage. However, the implementation of new technology may have a negative effect on employees' health, which has received a limited attention in the literature. This exploratory study, based on documentary analysis, in-depth interview and observation, examines the effect of the implementation of Banner (a new administrative and information system) at a higher education institution on employees' mental health. Ethical behavior is one of the most important requested skills in hospitality. It starts from dress codes, ends on mobilized skills from an employee. Any employee since they start their career in hotel industry they have to follow rules below: