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Understanding and Navigating Biases in Information Behaviour to Facilitate (better) Online Choices

Authors: Elsweiler, David;

Understanding and Navigating Biases in Information Behaviour to Facilitate (better) Online Choices

Abstract

Every day, individuals make numerous decisions online, ranging from selecting their meals, entertainment, or purchases to managing their finances or responding to healthcare scenarios. These decisions may be made instinctively or after careful deliberation, and can occasionally necessitate the balancing of multiple personal objectives. In this talk, I will discuss how the process of decision-making for various types of choices share similar underlying mechanisms. Drawing on my own research on search and recommendation systems, I will illustrate that these different types of choices are vulnerable to diverse biases, which can vary across situations and users. The central idea of the talk is that understanding the biases involved and their effects can aid in designing information systems that avoid or leverage these biases to encourage user behaviours that align with their objectives.

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Keywords

search biais, Information behaviour, Information services

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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