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Part of book or chapter of book . 2017
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Part of book or chapter of book . 2017
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Part of book or chapter of book . 2017
License: CC BY NC
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Quo Vadis, Customer Experience?

descriptionPublicationkeyboard_double_arrow_right Part of book or chapter of book 19 Jun 2017Publisher:Franco Angeli, Milano.
Authors: Klaus, Philipp \\"Phil\\";

doi: 10.5281/zenodo.811420 , 10.5281/zenodo.811419

Quo Vadis, Customer Experience?

Abstract

This record was migrated from the OpenDepot repository service in June, 2017 before shutting down.

Keywords

Strategic Marketing, Customer Experience Management, Customer Experience Strategy, Customer Experience, Marketing Strategy

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download
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
downloads
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0
Average
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2
19
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