RDA TIGER provides many services for the RDA Working Groups. They are generally new services, with relatively little initial knowledge of best practices and expectations of the WG members. It is thus critical to follow the expected quality of these services in fulfilling different aspects of the RDA TIGER project goals, including, but not limited to, the WG member satisfaction. This deliverable describes what is meant by quality in the RDA TIGER project, the model used to present the service and their targets, the basic quality control mechanisms used in services, and the overall quality control process of the project. This is the initial version of the process, and it is expected that the quality control mechanisms will live and evolve during the project time.