The study was conducted on 167 case managers for people with disabilities in many wards, communes, and social work centers in Da Nang. Weakness of service providers, shortage of resources for assistance, qualifications of case managers are the factors that affect the process and performance of case management service for the disabled, especially important services for people with disabilities such as health and educational services. On the other hand, there has not been a clear mechanism for coordinating services and resources to help people with disabilities in Da Nang. Case management for people with disabilities should be put into operation by social workers at all levels by the management of Department of Labor, Invalids and Social Affairs. The Ministry of Labor, Invalids and Social Affairs needs to promulgate procedures and regulations on the responsibilities of case managers.