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Enterprise Resource Planning: A Case Study On Sme In Sabah, Malaysia

Authors: Sharifah Milda Amirul *, Kyle Rashidy Aliman, Pheobe Chang Hui Yan, Nursahirul Kadir, Liew Jin Ching, Mhala Sri A/P Sriramuloo;

Enterprise Resource Planning: A Case Study On Sme In Sabah, Malaysia

Abstract

This study attempts to analyse the Critical Failure Factor (CFFs) for Enterprise Resource Planning (ERP) system implementation in one of the small and medium enterprises (SME), located in Sabah, Malaysia. Enterprise A has been chosen where the case study is applied to better understand how this firm has implemented its Mind Your Own Business (MYOB), a computerized accounting system software as its ERP system. The case study is carried out based on four phases as suggested by Ganesh et. al 2010 which are (i) planning, (ii) implementation, (iii) stabilization and (iv) improvement. The results show that, lack of communication within the firm during initial stage of project implementation, lack of information system knowledge and lack of vendor supports while implementing, stabilizing and improvise the software are the major failure factors for Enterprise A. Throughout this study, we suggest some recommendations to Enterprise A in respond to the critical failure factors faced by Enterprise A.

Keywords

ERP, SME, Critical Failure Factors, Malaysia

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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