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The effect of social media on pre- and post purchasing behavior: Evidence from Turkey

Authors: Tuncay Taşkın, Cemal Yükselen;

The effect of social media on pre- and post purchasing behavior: Evidence from Turkey

Abstract

{"references": ["Ada, S. and Abul, A. (2014). \"\u0130\u015fletmelerde Sosyal Medya Kullan\u0131m\u0131: \u0130\u015fletme B\u00f6l\u00fcm\u00fc \u00d6\u011frencilerinin Alg\u0131lar\u0131 \u00dczerine Bir Ara\u015ft\u0131rma\", [Use of Social Media in Businesses: A Research On the Perceptions of Students in the Department of Business] Sel\u00e7uk \u00dcniversitesi \u0130ktisadi ve \u0130dari Bilimler Fak\u00fcltesi Dergisi, 9(2),ss.316-327", "Adecco (2014). \"\u0130\u015f Pazar\u0131 B\u00fcnyesinde Arz ve Talebin E\u015fle\u015fmesinde Sosyal Medya Kullan\u0131m\u0131 \u0130\u015f Arayanlar\u0131n T\u00fcrkiye\"deki Alg\u0131s\u0131\", [Use of Social Media in Matching of Supply and Demand within Business Market Perceptions of Job-Seekers in Turkey] Adecco T\u00fcrkiye Sosyal Medya Kullan\u0131m\u0131Raporu", "Albayrak, E. Albayrak, \u015e. and K\u00fc\u00e7\u00fck y\u0131lmaz, M. M. (2011). \"Toplumun, K\u00fclt\u00fcr Politikalar\u0131 Ve Medyan\u0131n K\u00fclt\u00fcrel S\u00fcre\u00e7lere Etki Alg\u0131s\u0131 Ara\u015ft\u0131rmas\u0131\" [Research on Impact Perception of Society, Culture Policies and Media on Cultural Processes], T.C. K\u00fclt\u00fcr ve Turizm Bakanl\u0131\u011f\u0131, SETA Yay\u0131nlar\u0131, I. Bask\u0131,Ankara", "Constantinides,Efthymios, (2014), \"Foundations of Social Media Marketing\", Procedia - Social and Behavioral Sciences 148, pp.40 \u2013 57", "Evans, D., and McKee, J. (2010). Social Media Marketing: The Next Generation of Business Engagement. Indianapolis: Wiley Publishing.", "Evans, D. (2008). Social Media Marketing: An Hour A Day. Indianapolis: Wiley", "Godey, Bruno, AikateriniManthiou,, Daniele Pederzoli, Joonas Rokka, Gaetano Aiello, Raffaele Donvito , Rahul Singh, (2016), \"Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior\", Journal of Business Research 69, pp.5833\u20135841", "\u0130\u015flek, M.S (2012) \"\"Sosyal Medyan\u0131n T\u00fcketici Davran\u0131\u015flar\u0131na Etkileri: T\u00fcrkiye\"deki Sosyal Medya Kullan\u0131c\u0131lar\u0131 \u00dczerine Bir Ara\u015ft\u0131rma\"\" [Social Media's Effects on Consumer Behaviors: A Research on Social Media Users in Turkey] Karamano\u011flu Mehmetbey \u00dcniversitesi Sosyal Bilimler Enstit\u00fcs\u00fc \u0130\u015fletme Anabilim Dal\u0131 Y\u00fcksek Lisans Tezi, Karaman"]}

The aim of this study is to determine the role and effect of social media in the purchasing behavior of consumers. The purchasing behavior is taken into analysis as pre and post purchasing. The data was gathered from university students who are intensive users of the Internet and social media that identified as the sample of the research. The sample was chosen by convenience sampling and 306 university students were reached. Descriptive method was used in the research and the scale was used in the framework of prepurchasing and post-purchasing behavior. The research findings show that the social media marketing strategies has a meaningful impact and that there is a meaningful but not strong relationship between the social media frequency of use and its effect on purchasing behavior. This means that the firms should try to understand the social media users’ reasons and expectations in social media and react according to their needs and taking care of users’s expectations.

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Keywords

Social media, social media marketing, consumer behavior before purchasing,, consumer behavior after purchasing

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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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