Empirical evidence has shown that motivated employees bring about better organizational performance. The objective of this study was to investigate the impact that motivation or lack of it has caused on the overall performance of organisations during the COVID-19 pandemic. Face to face interviews and questionnaires were used to collect datafrom 100 employees and data was analysed using the SPSS version 20.The study found out that strategies like providing adequate resources, drafting COVID-19 policies and protocols, rewarding employees for achieving targets, recognition of good work, communicating effectively and training were of paramount importance during the pandemic to sustain business and boost employee confidence. It was concluded that employee motivation positively affects financial performance. The study recommended that benefits for employees should be increased during times of pandemics in order to increase the company’s competitive advantage and avoid losing market share.

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