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The Mediating Effect of Technological Innovations on the Relationship Between Work-Life Balance and Employee Engagement of Hotel Front-Liners

Authors: Raymart I. Felicilda;

The Mediating Effect of Technological Innovations on the Relationship Between Work-Life Balance and Employee Engagement of Hotel Front-Liners

Abstract

{"references": ["Afsar, B., Shahjehan, A., & Shah, S. I (2018) 'Frontline employees' high\u2012performance work practices, trust in supervisor, job\u2012embeddedness and turnover intentions in hospitality industry.', International Journal of Contemporary Hospitality Management, 30(3), pp. 1436\u20131452", "Bailey, C., Madden, A., Alfes, K., & Fletcher, L. (2017). The meaning, antecedents and outcomes of employee engagement: A narrative synthesis. International Journal of Management Reviews, 19(1), 31\u201353.", "Brynjolfsson, Erik (1993). \"The Productivity Paradox of Information Technology,\" Communications of the ACM, 36(12):66-77. Gallup, Inc. (2017) 'State of the American Workplace', [Online]. Available at: https://news.gallup.com/reports/199961/7.aspx (Accessed: 22 November 2020).", "Brynjolfsson, E., 2020. Covid-19 and remote work: An early look at us data. National Bureau of Economic Research.", "Gallup, Inc, 2017. State of the american workplace, s.l.: Gallup Reports", "Lombardi, S., Sassetti, S., & Cavaliere, V. (2019) 'Linking employees' affective commitment and knowledge sharing for an increased customer orientation. ', International Journal of Contemporary Hospitality Management, 31(11), (4293\u20134312).", "Mann, A., & Harter, J. (2016). The worldwide employee engagement crisis. Gallup. Washington, DC, U.S.A. Retrieved from http://www.gallup.com/businessjournal/188033/w orldwideemployee- engagementcrisis.aspx", "Polimenov, M. et al. (2015). Traditions of national cuisine as the basis for innovations of the restaurant product. Report, International Scientific Conference \"Tourism in the Age of Transformation\", Varna: Naukaiikonomika"]}

The study's principal purpose was to discover the mediating effect of technological developments on the relationship between work-life balance and hotel front-line employee engagement in the hospitality industry. Using the statistical tools mean, Pearson r and regression, an adaptive questionnaire measured the level of technological innovations, work-life balance, and employee engagement of hotel front-liners. A quantitative method was employed to select 274 employees through simple random sampling of various hotel employees in the Davao Region. Furthermore, technological innovation is significantly related to and positively affects employee engagement, implying that as technological innovation rises, so does employee engagement. Still, it found a negative correlation, implying that increased work-life balance leads to decreased employee engagement. Lastly, the Sobel test yielded a zvalue of -.583 with a p-value of 0.01, significant at 0.05 level. The original direct impact of work-life balance on employee engagement improved upon the addition of technological innovations

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Keywords

mediation., employee engagement., hotel management., work-life balance., technological innovations.

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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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