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GESTÃO DE RISCOS NO SETOR PÚBLICO: ATENDIMENTO AO USUÁRIO DO SERVIÇO DE SAÚDE PUBLICA NO MUNICÍPIO DE NOVA MAMORÉ

Authors: Ana Paula de Limas Rodrigues; Orientador: Professor Robinson Brancalão;

GESTÃO DE RISCOS NO SETOR PÚBLICO: ATENDIMENTO AO USUÁRIO DO SERVIÇO DE SAÚDE PUBLICA NO MUNICÍPIO DE NOVA MAMORÉ

Abstract

O Processo gerencial no setor público precisa de ferramentas de controle que auxiliem na tomada de decisões. Cada vez mais, o serviço público tem sido forçado a tomar decisões difíceis sobre riscos de saúde, riscos ambientais, riscos ao bem-estar econômico e riscos envolvidos na prestação de serviços, entre vários outros. As responsabilidades e deveres do governo em relação ao bem público exigem a adoção de práticas e estratégias eficazes de gestão de riscos. A gestão eficaz de riscos é crucial para o serviço público; a capacidade de tomar decisões corretas em relação a políticas, programas e serviços públicos, em ambiente caracterizado por incertezas, torna-se fundamental. A gestão de riscos já é uma realidade no Governo Federal, todavia é preciso estimular essas práticas nas células da federação: os governos municipais.

Keywords

Management process. Public service. Risk management, Processo gerencial. Serviço público. Gestão de risco

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