The aim of this paper is to gain insight into changes in the provision of services in the system of protection of migrants and asylum seekers and to map the challenges in the implementation of joint activities of the public and civil sector in the Republic of Serbia. A survey was conducted with actors in the system of protection of refugees and migrants. The methodology used includes empirical research to analyze and understand the functions of the public and civil sectors during the Covid-19 pandemic in the system of protection of migrants and asylum seekers. Two focus groups with fourteen professionals and six interviews with key stakeholders were conducted, focusing on cooperation between different protection systems and changes in their activities. The results show that experts faced numerous challenges during and after the suspension of the state of emergency, which affected the lack of adequate cooperation with the health, education and legal systems, as well as the cessation of civil society activities in asylum centers and reception centers. The pandemic shed light on existing systemic problems and created new challenges in public-civil cooperation.

Ovaj rad ima za cilj sticanje uvida o promenama u pružanju usluga u sistemu zaštite migranata i tražioca azila i mapiranje izazova u sprovođenju zajedničkih aktivnosti javnog i civilnog sektora u Republici Srbiji. Sprovedeno je istraživanje sa akterima u sistemu zaštite izbeglica i migranata. Korišćena metodologija obuhvata empirijska istraživanja za analizu i razumevanje funkcija javnog i civilnog sektora tokom pandemije Covid-19 u sistemu zaštite migranata i tražilaca azila. Sprovedene su dve fokus grupe sa četrnaest profesionalaca i šest intervjua sa ključnim akterima, koji su se fokusirali na saradnju između različitih sistema zaštite i promene u njihovim aktivnostima. Rezultati pokazuju da su se stručnjaci suočili sa brojnim izazovima tokom i nakon ukidanja vanrednog stanja, što je uticalo na nedostatak adekvatne saradnje sa zdravstvenim, obrazovnim i pravnim sistemom, kao i na prestanak aktivnosti civilnog društva u centrima za azil i prihvatnim centrima. Pandemija je rasvetlila postojeće sistemske probleme i stvorila nove izazove u saradnji javnog i civilnog sektora.