Performance Evaluation is a system and how to determine the work of individuals, employees, work units and organizations as a whole that are used to ensure the achievement of goals and objectives. The purpose of this study is to analyze the level of importance and customer satisfaction on service and position of each variable when associated with performance indicators and service user satisfaction in the terminal of Haluoleo Airport cargo. Performance Evaluation at Haluoleo Airport Logistics Terminal can be measured by several indicators to determine the level of importance and satisfaction felt by the customers. To know the level of importance and satisfaction in the use of approach through analysis of Importance Performance Analysis of interest analysis and performance analysis, each using a 5 Likert scale. Based on the analysis, the value of customer satisfaction is 88%, which means the service criteria are very satisfied and the quality of service at the Haluoleo Airport cargo terminal is in very good condition based on the user's rating. Overall the value of customer satisfaction for service performance is 0.88 with the criteria of service users feel very satisfied for the performance.

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