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Emotional Intelligence or Artificial Intelligence for salespeople: An exploratory study among sales managers

Authors: OUAZZANI TOUHAMI Imane; AZOUAOUI Hassan;

Emotional Intelligence or Artificial Intelligence for salespeople: An exploratory study among sales managers

Abstract

Abstract Artificial intelligence is one of the most powerful technologies that the world has ever seen. Many salespeople fear being replaced by robots even if they have developed soft skills like emotional intelligence. Through this study, we try to understand if artificial intelligence will replace emotional intelligence which is considered an essential skill for salespeople. To do so, we conducted a qualitative approach using a semi-structured interview with 10 sales managers who work in the different B2B sectors. To analyze our data, we use thematic analysis and content analysis. The results of our study showed that Moroccan companies use artificial intelligence to digitalize some tasks and should collaborate with machines to succeed. Our study shows the importance of ethics in using artificial intelligence. Keywords: Artificial Intelligence- Emotional Intelligence – Salespeople– Sales industry

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Keywords

Artificial Intelligence- Emotional Intelligence – Salespeople– Sales industry, African Scientific Journal

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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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