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Factors Influencing the Attitude of Filipino Consumers to Shop Online amidst COVID-19 Pandemic

Authors: Creencia, Steffany Leigh L.; Cruz, Angelo C.; Legaspi, Monique M.; Paredes, Charles Daniel C.;

Factors Influencing the Attitude of Filipino Consumers to Shop Online amidst COVID-19 Pandemic

Abstract

Abstract With the COVID-19 pandemic hitting the Philippines for the past two years, and as a result the e-commerce expanded and became more significant, a research of online customer behavior is particularly important. The goal of this research was to study the factors influencing the attitude of Filipino consumers to shop online amidst COVID-19 pandemic. This study used a qualitative research approach, and the data was collected through focus group discussion that consists of 15 students from Far Eastern University. The research revealed that there are numerous factors that influence people to shop online, and e-commerce has different advantages and disadvantages for Filipino consumers. The research also concluded that while there are issues with online shopping, Filipino consumers to continue to utilize it as it provides them with a lot of advantages.

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Keywords

COVID-19 pandemic; consumer attitude; e-commerce

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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