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A STUDY ON INFLUENCE OF COVID-19 PANDEMIC ON CUSTOMER'S ONLINE BUYING BEHAVIOR (WITH REFERENCE TO COIMBATORE DISTRICT, TAMIL NADU)

Authors: Dr. K. L. Chandramohan;

A STUDY ON INFLUENCE OF COVID-19 PANDEMIC ON CUSTOMER'S ONLINE BUYING BEHAVIOR (WITH REFERENCE TO COIMBATORE DISTRICT, TAMIL NADU)

Abstract

{"references": ["1.\tAmitSaha (2015), IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. PP 74-78 2.\tAshok Kumar Chandra, Devendra Kumar Sinha (2013), \"factors affecting the online shopping behaviour: a study with reference to bhilaidurg\", International Journal of Advanced Research in Management and Social Sciences ISSN: 2278-6236 Vol. 2, No. 5,May 2013, p.no: 160. 3.\tBhartiAggarwal and DeepaKapoor, A Study on Influence of COVID-19 pandemic on customer's online buying behavior, MDIM Business Review Volume: I, Issue II, Dec. 2020 Page No-41-47 \u00a9 2020 MDIM ISSN (Online) 2564-8555 https://www.mdim.ac.in/journal-issues 4.\tBoichenko, K.S.; Shvydanenko, G.A.; Besarab, S.A.; Shvydka, O.P.; Kyryliuk, O.V. Marketing innovations management in the context of integrated enterprise development. Int. J. Manag. 2020, 11, 126\u2013137. 5.\tDr.GagandeepNagra , Dr.RGopal ,An study of Factors Affecting on Online Shopping Behavior of Customers , International Journal of Scientific and Research Publications, Volume 3, Issue 6, June 2013 1 ISSN 2250-3153 www.ijsrp.org 6.\tGupta, A., Bansal, R., &Bansal, A. (2013). Online shopping: A shining future. International Journal of Techno-Management Research, 1 (1), 1-10. 7.\tHalan, D. (2020). Impact of COVID-19 on online shopping in India. Retrieved 30 July. 2020, from https://retail.economictimes.indiatimes.com/re-tales/impact-of-covid-19-on-online-shopping-inindia/4115 8.\tHesham, F.; Riadh, H.; Sihem, N.K. What have we learned about the effects of the COVID-19 pandemic on consumer behavior?Sustainability 2021, 13, 4304. [CrossRef] 9.\tKhan, I.; Fatma, M. Online destination brand experience and authenticity: Does individualism-collectivism orientation matter? J.Dest. Mark. Manag. 2021, 20, 100597. 10.\tMalhotra, A. (2010, September 20). Nielsen report on top online shopping trends in India. Indiasocial. Retrieved from http://www.indiasocial.in/Nielsen-global-online-shopping-report 11.\tManishaKinker and N.K.Shukala (2016), An analysis of customer behavior towards online shopping of Electronic Goods with special reference to Bhopal and Jabalpur city., International Journal of innovations and Applied Studies., ISSN 2028-9324, Vol-14 No.-.3 . 12.\tPrashant Singh(2014),Customers buying behavior towards online shopping, ABHINAV-National Journal of Research in Buying and Management.,ISSN-2277-1166,Vol -III 13.\tProf.Ashih Bhatt(2014), Customers attitude towards online shopping in selected region of Gujarat,Journal of Marketing Management,ISSN-2333-6080,Vol.-02,No.-02 . 14.\tRastogi, A. K. (2010). A Study of Indian Online Consumers & Their BuyingBehaviour. International Research Journal, 1(10), 80-82. 15.\tRavjotKaur,GurmeetKaur,Aman Kumar, Gaurav Kumar(2015), Customers attitude towards online shopping in Chandigarh,International Jounral of management and social Sciences, Research,ISSN2319-4421,Vol-4, No.-3 16.\tSaravanan, S., & Devi, K. B. (2015). A study on online buying behaviour with special reference to Coimbatore City. International Journal of BuyingBusiness and Management, 4(1), 988-995 17.\tShengyuGu, Beata \u0301Slusarczyk, SevdaHajizada, Irina Kovalyova and AminaSakhbieva , Impact of the COVID-19 Pandemic on Online ConsumerPurchasing Behavior, Journal of Theorotical Applied Electronic Commece. Research 2021, 16, 2263\u20132281. https://doi.org/10.3390/jtaer16060125 https://ww w.mdpi.com/journal/jtaer 18.\tUpasanKanchan(2015), A study of online purchase behavior of Customers in India, ICTACT Journal of management Studies,ISSN 2395, Vol-01,Issue-03"]}

The worldwide financial system in standard and worldwide exchange mainly have suffered and retain to go through massive losses from the covid-19. In the present research primary data were collected by structured questionnaire from 100 respondents inCoimbatore District. The main objectivity of the study was to analyse the factors influencing online buying behavior during Covid 19 pandemic in Coimbatore District.The collected data was analysed using simple percentage, Z test and ANOVA. The study concludes that COVID-19 pandemic issue may have an effect on large merchants, customers are experiencing a decrease in casual buying, deliver chain disruption, and expanded purchases of important hygiene and disinfection products, groceries, and other products.

Keywords

Customers, Hygine, Merchants, Covid19, Buying, Satisfaction, Pandemic, Etc.,

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