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Digital transport platforms: the consequences of virtual workspaces on the health of VTC drivers

Authors: El Bourkadi, Salma;

Digital transport platforms: the consequences of virtual workspaces on the health of VTC drivers

Abstract

The profession of VTC (transport cars with drivers) has undergone profound mutations since the arrival of digital transport platforms. These virtual workspaces are often defined as intermediaries allowing a direct and instant connection between drivers and customers. The organization of this bond is done by algorithms programmed and designed according to the owners of these platforms. However, the semi-structured life story interviews conducted with the VTC drivers of the platforms show that these spaces go beyond the role of intermediary because they are responsible for structuring the entire profession of these drivers. That is to say that the remuneration, the rating, the calculation of the turnover, the fixing of the tariffs, the commission, the evaluation, etc. of the VTC are decided by these platforms without negotiation of the part of the drivers. At this stage, the virtual nature of these spaces allows homogeneous and standardized organization and processing of the interactions between VTC and platforms which excludes all human communication. This situation generates concrete consequences for the VTC, including those of a physical and psychological nature linked to the health of this population.

{"references": ["El Bourkadi, S. (2021), \u00ab Plateformes num\u00e9riques de transport : les cons\u00e9quences des espaces virtuels de travail sur la sant\u00e9 des chauffeurs VTC \u00bb, Axe 4 : Machines, intelligences, design (s), Congr\u00e8s : \u00ab Soci\u00e9t\u00e9s et espaces en mouvement \u00bb de la SFSIC \u00e0 Grenoble"]}

Country
France
Keywords

Mutations of work, santé au travail, chauffeurs VTC, Occupational health, Digital transport platforms, health at work, Algorithmic management, virtuality, virtualité, [SHS.INFO] Humanities and Social Sciences/Library and information sciences, Virtuality, Plateformes numériques de transport, VTC drivers

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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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impulse
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