The article is devoted to the study of issues related to the formation of theoretical and methodological foundations for the development of service industry in the hospitality industry. It is proved that servisology helps to substantiate the norms and rules governing relations in the field of service. Service as a system of individual service, provides a set of organizational, technical and technological activities that ensure the comfort of people's lives. It is determined that one of the main directions of further development of servisology can be called the development and application in the field of services of private methods, models for describing, designing, analyzing and assessing the quality or competitiveness of services