In today’s world shopping is the most buzz due to the continuous changes occurring in the purchasing pattern of the consumers in making the shopping. In the recent days like up to decade of 2010 the offline shopping was the most preferred way of doing shopping and availing the services by large number of consumer’s. However with the introduction of the Internet, the new generation is proffering mostly the online shopping. The level of easiness available on internet i.e. to say just by clicking the button from the laptop or computer or even mobile anything could be purchased or any service could be availed. Because of these easiness and convenience the more and more consumer is converting into the online consumer. No doubt whatever is the nature of the consumer, whether offline or online, he is always, each one is a potential consumer for the company. Due to continuous and rapid development of technology, and growth of internet, every company has to find out the new consumer’s even though the consumer is making purchase online or using any mode. The reason of this is to face the cut throat competition existing in the market. Since market have so many potential consumers having varied nature of demands, hence it becomes most important for companies to understand what they actually want.