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International Journal on Soft Computing
Article . 2013 . Peer-reviewed
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Extracting Business Intelligence from Online Product Reviews

Authors: Soundarya.V; Siddareddy Sowmya Rupa; Sristi Khanna; G.Swathi; D.Manjula;

Extracting Business Intelligence from Online Product Reviews

Abstract

The project proposes to build a system which is capable of extracting business intelligence for a manufacturer, from online product reviews. For a particular product, it extracts a list of the discussed features and their associated sentiment scores. Online products reviews and review characteristics are extracted from www.Amazon.com. A two level filtering approach is adapted to choose a set of reviews that are perceived to be useful by customers. The filtering process is based on the concept that the reviewer generated textual content and other characteristics of the review, influence peer customers in making purchasing choices. The filtered reviews are then processed to obtain a relative sentiment score associated with each feature of the product that has been discussed in these reviews. Based on these scores, the customer's impression of each feature of the product can be judged and used for the manufacturers benefit.

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Soft Computing

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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