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When to Intervene? Prescriptive Process Monitoring Under Uncertainty and Resource Constraints

Authors: Mahmoud Shoush; Marlon Dumas;

When to Intervene? Prescriptive Process Monitoring Under Uncertainty and Resource Constraints

Abstract

AbstractPrescriptive process monitoring approaches leverage historical data to prescribe runtime interventions that will likely prevent negative case outcomes or improve a process’s performance. A centerpiece of a prescriptive process monitoring method is its intervention policy: a decision function determining if and when to trigger an intervention on an ongoing case. Previous proposals in this field rely on intervention policies that consider only the current state of a given case. These approaches do not consider the tradeoff between triggering an intervention in the current state, given the level of uncertainty of the underlying predictive models, versus delaying the intervention to a later state. Moreover, they assume that a resource is always available to perform an intervention (infinite capacity). This paper addresses these gaps by introducing a prescriptive process monitoring method that filters and ranks ongoing cases based on prediction scores, prediction uncertainty, and causal effect of the intervention, and triggers interventions to maximize a gain function, considering the available resources. The proposal is evaluated using a real-life event log. The results show that the proposed method outperforms existing baselines regarding total gain.

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Keywords

FOS: Computer and information sciences, Computer Science - Machine Learning, Artificial Intelligence (cs.AI), Computer Science - Artificial Intelligence, Machine Learning (cs.LG)

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
17
Top 10%
Top 10%
Top 10%
Green
hybrid