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Learning Sentiment Analysis for Accessibility User Reviews

Authors: Wajdi Aljedaani; Furqan Rustam; Stephanie Ludi; Ali Ouni; Mohamed Wiem Mkaouer;

Learning Sentiment Analysis for Accessibility User Reviews

Abstract

This is the dataset that accompanies the study: "Learning Sentiment Analysis for Accessibility User Reviews." This study has been accepted for publication at 2021 36th IEEE/ACM International Conference on Automated Software Engineering Workshops (ASEW) Following is the abstract of the study: Nowadays, people use different ways to express emotions and sentiments such as facial expressions, gestures, speech, and text. With the exponentially growing popularity of mobile applications (apps), accessibility apps have gained importance in recent years as it allows users with specific needs to use an app without many limitations. User reviews provide insightful information that helps for app evolution. Previously, work has been done on analyzing the accessibility in mobile applications using machine learning approaches. However, to the best of our knowledge, there is no work done using sentiment analysis approaches to understand better how users feel about accessibility in mobile apps. To address this gap, we propose a new approach on an accessibility reviews dataset, where we use two sentiment analyzers, i.e., TextBlob and VADER along with Term Frequency—Inverse Document Frequency (TF-IDF) and Bag-of-words (BoW) features for detecting the sentiment polarity of accessibility app reviews. We also applied six classifiers including, Logistic Regression, Support Vector, Extra Tree, Gaussian Naive Bayes, Gradient Boosting, and Ada Boost on both sentiments analyzers. Four statistical measures namely accuracy, precision, recall, and F1-score were used for evaluation. Our experimental evaluation shows that the TextBlob approach using BoW features achieves better results with accuracy of 0.86 than the VADER approach with accuracy of 0.82.

Keywords

Machine Learning, User Reviews, Sentiment Analysis, Accessibility, Mobile Applications

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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