Customer experience dimension in service provider commenters (bahasa)

A dataset containing customer commenters that obtain from user-generated content on Twitter and Instagram @byu_id. The dataset is used Bahasa, and it includes 32.684 raws. The following is an explanation of the variables in each column: - comment: comments using Indonesian obtained from January 1 to June 30, 2021. This comment has been through a preprocessing process. - sentiment: consists of neutral, positive, and negative sentiments of customers. - dimension: there are six dimensions using customer experience proposed by Malviya and Varma (2012).

{"references": ["Malviya, R., & Varma, V. (2012). A Value Based Approach to improve Customer Experience. Wipro Council for Industry Research, 12."]}

Related Organizations

Telkom University
Indonesia

Keywords

customer experience, service provider, sentiment analysis, indonesian

EOSC Subjects

Twitter Data

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