Hearing disorders are a health problem, associated with secondary emotional and psychological disorders, which make it difficult for people to adapt to the family and society. It is suggested that the situation could be improved with an early diagnosis. In Holguín province, Cuba, an exhaustive study is carried out as part of an extensive research whose results make up a big data on the causal risk factors. The CRISP-DM and K-means neutrosophic methodology was chosen for the modeling of the data and to be able to carry out a correct segmentation of the information contained about these studies carried out on a child population from 0 to 36 months of age from the Holguín Provincial University Hospital. , which allows the planning and development of actions. It is intended that this study contributes to the early detection of the risk of suffering from sensorineural hearing loss. This will allow specialists to propose strategies at different levels of health management that promote the mitigation of this phenomenon for later periods.