Currently, there are difficulties in the country for achieving sustainability, which causes a situation that has a negative impact on business environmental management. For this reason, in order to complete the implementation of the Environmental Management System of the Holguín Electric Company, it is necessary to establish operational performance indicators as a step to lay the foundations within the evaluation of environmental performance in general. Which is the objective of the present investigation. With this, it will be possible to measure the evaluation of environmental performance in the processes and it will help to minimize its negative environmental impact in the area where it is located as well as to enhance the positive impacts. In order to make an effective selection of the operational indicators to determine a path to follow, TOPSIS and AHP Saaty techniques were used in their neutrosophic versions. This guarantees that the uncertainty of subjectivity is taken into account within the decision-making process, including indeterminacies.