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THE RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT AND ORGANISATIONAL COMMITMENT: A SYMBIOTIC RELATIONSHIP IN A BANKING ENVIRONMENT IN GHANA OR NOT?

Authors: Nicholas Ashley; Sanjana Brijball Parumasur;

THE RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT AND ORGANISATIONAL COMMITMENT: A SYMBIOTIC RELATIONSHIP IN A BANKING ENVIRONMENT IN GHANA OR NOT?

Abstract

{"references": ["Agyemang, C.B., & Ofei, S.B. (2013). Employee work engagement and organizational commitment: A comparative study of private and public sector organizations in Ghana. European Journal of Business and Innovation Research, 1(4), 20-33.", "Ahlowalia, S., Tiwary, D., & Jha, A. (2014). Employee engagement: A structured theoretical review. The International Journal of Business and Management, 2(6), 309- 313.", "Ahmad, A. (2018). The relationship among job characteristics organizational commitment and employee turnover intentions: A reciprocation perspective. Journal of Work-Applied Management, 10(1), 74-92.", "Ahmadi, F. (2011). Relationship between professional ethics and organizational commitment. International Journal of Learning and Development, 1, 178-190.", "Al Mehrzi, N., & Singh, S.K. (2016). Competing through employee engagement: A proposed framework. International Journal of Productivity and Performance Management, 65(6), 831-843.", "Albdour, A.A., & Altarawneh, I.I. (2014). Employee engagement and organizational commitment: Evidence from Jordan. International Journal of Business, 19(2), 192-212.", "Ambar, K., Saba, K., Asma W., Yasir, A.F., & Ayesha, N. (2015). Relationship between organizational commitment, employee engagement and career satisfaction: A case of university of Gujrat. European Journal of Business and Social Sciences, 3(11), 172 \u2013 183.", "Anttila, E. (2015). Components of organizational commitment\u2013A case study consisting managers from Finnish industrial company. Master's dissertation. University of Tampere, School of Education.", "Attridge, M. (2009). Measuring and managing employee work engagement: A review of the research and business literature. Journal of Workplace Behavioral Health, 24(4), 383-398.", "Bakker, A.B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13, 209\u2013223.", "Boikanyo, D.H. (2012). An exploration of the effect of employee engagement on performance in the petrochemical industry. Doctoral dissertation. North-West University, Potchefstroom Campus.", "Burke, R.J., & El-Kot, G. (2010). Work engagement among managers and professionals in Egypt: Potential and antecedents. African Journal of Economic and Management Studies, 1(1), 42-60.", "Cassar, V., & Briner, R. (2011). The relationship between psychological contract breach and organizational commitment: Exchange imbalance as a moderator of the mediating role of violation. Journal of Vocational Behaviour, 78, 283-289.", "Dachapalli, L.A.P. (2016). An investigation into the levels of job satisfaction and organizational commitment amongst South African police services employees. Problems and Perspectives in Management, 14(3), 76-84.", "De la Rocha, A.M. (2015). The relationship between employee engagement and survey response rate with union membership as a moderator. Master's dissertation. San Jos\u00e9 State University.", "Eghlidi, F.F., & Karimi, F. (2016). The relationship between components of work engagement and organizational commitment of female employees of University. International Journal of Human Resource Studies, 6(3), 63-73.", "Ferreira, N. (2012). Constructing a psychological career profile for staff retention. Doctoral dissertation. University of South Africa, Pretoria.", "Field, L.K., & Buitendach, J.H. (2011). Happiness, work engagement and organisational commitment of support staff at a tertiary education institution in South Africa. South African Journal of Industrial Psychology, 37(1), 68\u201377.", "Frese, M. (2008). The word is out: We need an active performance concept for modern workplaces. Industrial and Organizational Psychology, 1(1), 67-69."]}

This study investigates the link between employee engagement and organisational commitment in selected banks in the Ashanti Region of Ghana. Both variables play a significant part in financial companies. This study employed a mixed-method technique comprising of interviews as well as a self-developed questionnaire for data collection to aid in appreciating both variables. The study comprised of 123 employees, who were carefully chosen using a simple random sampling method from all the 3 branches of the bank situated in Kumasi. Also, judgment sampling was used in selecting 10 managers who were interviewed. In addition, the study evaluated the quantitative data by means of descriptive and inferential statistics. Furthermore, this study assessed the qualitative data by means of content and thematic analyses. This study concluded that employees are moderately engaged and committed at the bank. Links were found amidst the dimensions of employee engagement and organisational commitment. Also, the study concluded that the dimensions of employee engagement (vigour, absorption, dedication) accounted for a variance in overall commitment. Additionally, recommendations presented aim to enhance the levels of engagement and commitment, much needed for organisational survival and success.

Employee Engagement, Organisational commitment, vigor, dedication, affective commitment, Mixed method, Ghana.

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Keywords

Employee Engagement, Organisational commitment, vigor, dedication, affective commitment, Mixed method, Ghana.

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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