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Presentation . 2020
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Presentation . 2020
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The Knowledge Graph that Listens

Authors: Aasman, Jans;

The Knowledge Graph that Listens

Abstract

Enterprises that are building Knowledge Graphs are rapidly getting a grip on unstructured data with current advances in Natural Language Processing (NLP) techniques. But there is still a large mass of unstructured data that is untapped and that is spoken conversations with customers. Speech to text for general-purpose conversations (e.g. Google, Alexa, Siri) have proven themselves in the market to be highly accurate. However, speech recognition technology for domain-specific industries with lots of product names, industry lingo, and acronyms often creates a challenge for accuracy and usefulness of the content. In this presentation, we will demonstrate how taxonomy-driven speech recognition helps solve these industry-specific terminology challenges for real-time voice capture and how this process augments an Enterprise Knowledge Graph for customer insights enabling real-time decision support.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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