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Behind the Comments Section: The Ethics of Digital Native News Discussions

Authors: Castellano-Parra, Orge; Meso-Ayerdi, Koldobika; Peña-Fernández, Simón;

Behind the Comments Section: The Ethics of Digital Native News Discussions

Abstract

Initially offered as a digital public sphere forum, comments sections became the preferred democratic arena for gatekeepers to encourage their readers to engage in constructive dialogue about relevant issues. However, news sites require commenters to remain civil in their interactions, which led users to seek alternative ways of commenting on the news. This article explores in-depth the contents of a sample of 98,426 user-comments collected between February–March 2019 from three major Spanish digital native newspapers: <em>ElDiario.es</em>, <em>ElEspañol.com</em>, and <em>ElConfidencial.com</em>. The main goals were to analyze whether comments in news outlets are deliberative, to assess the quality of the debate that takes place in them, and to describe their specific features. Discourse ethics were explored to determine the discussions’ impact, the language used, the acceptance of arguments, and the recognition and civility of participants. Findings reveal that comments sections in news outlets do not have a dialogic nature and that the debates have a low-quality profile. Nonetheless, the degree of mutual respect in interaction is acceptable, with slightly observed levels of incivility. Finally, the data suggest that the focused comments are higher on social media and that memes and emojis represent a new form of digital discourse.

Country
Spain
Keywords

social media, Journalism, Social Sciences, journalism, New Media, Media Contents, Content Analysis, newspapers, Discourse Ethics, User Generated Content, Interactive, electronic Media, digital communication, Digital Communication, Digital journalism, Online journalism, interaktive, elektronische Medien, News media, journalism, publishing, Medieninhalte, Aussagenforschung, communication, Communication, Communication. Mass media, discourse ethics, online media, native digital media, P87-96, usergenerated content, Native Digital Media, audiences, Online Media, online journalism, Publizistische Medien, Journalismus,Verlagswesen, discourse ethics; native digital media; new media; newspapers; social media; user-generated content, new media, social sciences, Audiences, Social Media, Newspapers, user-generated content, digital journalism, ddc: ddc:070

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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