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The Relationship between Online Shopping Environments, Sales Promotions, Website Quality, and Impulsive Buying Behaviour: A Structural Equation Modelling Approach

Authors: Muhammad Asyraf; Mohd Fikri Ishak; Affendy Abu Hassim;

The Relationship between Online Shopping Environments, Sales Promotions, Website Quality, and Impulsive Buying Behaviour: A Structural Equation Modelling Approach

Abstract

There is a need to understand the factors influencing impulse buying in an online context due to the drastic increase in popularity of online shopping amongst consumers worldwide. The purpose of this study is to examine the relationship between online shopping environments, sales promotions, website quality and impulsive buying behaviour. A total of 548 valid and reliable questionnaires were collected from individuals in Kuala Lumpur, Malaysia to empirically test the measurement and structural model applying a covariance-based structural equation modelling (CB-SEM) technique. The study sample includes experienced online consumers who shop for products and services via online retail platforms. Online impulse buying in the context of shopping environments, sales promotion, and website quality have not been profoundly explored in current literature, despite its important implication for academic scholars, business practitioners, and consumers alike. The results obtained imply that online shopping environments, sales promotion, and website quality have a positive significant influence on online impulse buying. These findings are expected to assist online retailers focus on developing better online shopping websites and more creative sales promotions programs.

Keywords

Sales Promotion, Impulse Buying, Website Quality, Online Shopping Environment, Online Retailin

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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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