
This is a multilingual customer service self-help corpus comprising 1,122 manually validated documents in Finnish, Danish, Norwegian, and Swedish, totaling over one million tokens. The documents have been sourced from the public self-help pages of four Nordic telecommunications operators and subsequently filtered for person-identifiable information and relevance through a combined LLM and human annotation pipeline. Accompanying paper is submitted to Nordic Machine Intelligence Journal, pending peer reivew. Version 1.1 - Added a derived metadata.topic_classification field to every document (zero-shot category, similarity score, model, text source, prompt language). - Corpus size is now reported in spaCy word tokens and characters (previously subword tokens); added per-language linguistic statistics and a length figure. - Updated and simplified the reproduction code (analysis/lingcount, analysis/topicclass) and the documentation. - Document text, filtering, PII and content spans are unchanged from v1.0.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
