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ZENODO
Dataset . 2026
License: CC BY NC SA
Data sources: ZENODO
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
ZENODO
Dataset . 2026
License: CC BY NC SA
Data sources: ZENODO
ZENODO
Dataset . 2026
License: CC BY NC SA
Data sources: Datacite
ZENODO
Dataset . 2026
License: CC BY NC SA
Data sources: Datacite
ZENODO
Dataset . 2026
License: CC BY NC SA
Data sources: Datacite
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Telenor Nordics Customer Service Self-Help Corpus

Authors: Riess, Mike;

Telenor Nordics Customer Service Self-Help Corpus

Abstract

This is a multilingual customer service self-help corpus comprising 1,122 manually validated documents in Finnish, Danish, Norwegian, and Swedish, totaling over one million tokens. The documents have been sourced from the public self-help pages of four Nordic telecommunications operators and subsequently filtered for person-identifiable information and relevance through a combined LLM and human annotation pipeline. Accompanying paper is submitted to Nordic Machine Intelligence Journal, pending peer reivew. Version 1.1 - Added a derived metadata.topic_classification field to every document (zero-shot category, similarity score, model, text source, prompt language). - Corpus size is now reported in spaCy word tokens and characters (previously subword tokens); added per-language linguistic statistics and a length figure. - Updated and simplified the reproduction code (analysis/lingcount, analysis/topicclass) and the documentation. - Document text, filtering, PII and content spans are unchanged from v1.0.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average