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Inter-State Mobility and Commuter Satisfaction in Nigerian Cities: The Role of Private Owned Parks

Authors: Kadiri Hassan;

Inter-State Mobility and Commuter Satisfaction in Nigerian Cities: The Role of Private Owned Parks

Abstract

Interstate road transportation remains an important component of mobility and economic interaction in Nigeria, particularly in cities where privately owned transport parks dominate passenger movement. Despite the growing role of private transport operators, concerns relating to commuter satisfaction and service quality continue to attract attention among transport researchers and policy makers. This study examined interstate mobility and commuter satisfaction with services provided by private transport parks in Ilorin, Kwara State, Nigeria. The study adopted a descriptive survey research design. The population comprised interstate commuters using selected private parks, while a sample of 76 commuters was selected through simple random sampling technique. Data were collected using a researcher-developed questionnaire titled Interstate Mobility and Commuter Satisfaction Questionnaire (IMCSQ) with a reliability coefficient of 0.84 obtained using Cronbach’s alpha. Descriptive statistics including mean and standard deviation were used to answer the research questions, while t-test and Analysis of Variance (ANOVA) were used to test the hypotheses at 0.05 level of significance. Findings revealed that commuters were generally satisfied with the services provided by private transport parks, particularly in the areas of safety, comfort, and driver behaviour. However, ticketing procedures recorded relatively low satisfaction ratings. The study further showed that gender and age did not significantly influence commuter satisfaction, whereas educational qualification and travel frequency significantly influenced commuters’ perception of service quality. The study concluded that improving operational coordination, especially ticketing and service reliability, would enhance commuter experiences and strengthen interstate mobility within the Nigerian transport system.

Keywords

Interstate mobility, commuter satisfaction, private transport parks, service quality, Kwara State.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average