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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao ZENODOarrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
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Temporal RFM Segmentation with Year-over-Year Customer Loyalty Dynamics

Authors: Tishkov, Vladislav;

Temporal RFM Segmentation with Year-over-Year Customer Loyalty Dynamics

Abstract

We present a SQL-based customer segmentation framework that computes Recency, Frequency, and Monetary metrics over a rolling three-year window and tracks segment transitions between consecutive years. Using window functions including NTILE for quantile-based ranking and LAG for year-over-year segment comparison, the system classifies customers into five loyalty tiers: VIP, Regular, Loyal, Potential, and Lost. The methodology is implemented in standard SQL with support for PostgreSQL, Oracle, and other databases supporting EXTRACT and window functions. The query handles over 10 million order records with linear scaling, producing actionable business intelligence on customer churn prediction and loyalty dynamics. Segment definitions are configurable through quantile thresholds, allowing adaptation to different business domains.

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