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Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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Effect of Online Tax Filing Platforms on Taxpayer Compliance in Nigeria

Authors: Abdul, Zainab Hussaini; Adamu, Abdul;

Effect of Online Tax Filing Platforms on Taxpayer Compliance in Nigeria

Abstract

Despite the introduction of online tax filing platforms in Nigeria, taxpayer compliance rates remain suboptimal with significant variations in platform usage and effectiveness. This study examined the effect of online tax filing platforms on taxpayer compliance, specifically assessing the effects of platform accessibility, user experience quality, and technical capabilities on compliance behavior. The study employed a quantitative cross-sectional survey design with 578 registered taxpayers selected through multi-stage sampling across Nigeria's six geopolitical zones. Data were collected using a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results revealed that all three platform characteristics significantly and positively influenced taxpayer compliance. The combined model explained 54.2% of variance in taxpayer compliance. To enhance compliance, the study recommends: (1) Revenue agencies partnering with telecom providers to improve connectivity and develop offline filing options for better accessibility; (2) Tax authorities redesigning interfaces for intuitiveness and reliability, coupled with expanded support services, to elevate user experience; and (3) Government investing in cybersecurity, mobile optimization, and system integrations to strengthen technical capabilities and foster taxpayer trust

Keywords

Taxpayer compliance, PLS-SEM, Platform accessibility, Online tax filing platforms, User experience quality, Digital tax administration, Nigeria, Technical capabilities

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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