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Predictive Modeling and Risk Scoring for Bank Customer Churn

Authors: Patil, Aniketan;

Predictive Modeling and Risk Scoring for Bank Customer Churn

Abstract

Predictive Modeling and Risk Scoring for Bank Customer Churn is a Machine Learning and Explainable AI project designed to identify customers at risk of churn and support proactive retention strategies. The project includes predictive modeling, risk scoring, SHAP-based explainability, interactive Streamlit dashboards, and customer analytics. The final model achieved 97.35% accuracy and 98.54% ROC-AUC, providing reliable churn prediction and actionable business insights for the banking sector.

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