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ZENODO
Article . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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Influence of Cloud Security Management On Service Delivery in Nairobi City County E-Services

Authors: Rose Naomi, Ong'ayo; Godfrey, Makau;

Influence of Cloud Security Management On Service Delivery in Nairobi City County E-Services

Abstract

Purpose of the Study: This study examined the influence of Cloud Security Management on service delivery in Nairobi City County e-services. Guided by Information Security Theory, the research sought to determine how cloud security practices, particularly confidentiality, integrity, and availability, affect the efficiency, reliability, accessibility, and trustworthiness of public digital services. Methodology: The study adopted a mixed-methods design combining descriptive and exploratory approaches. A sample of 177 employees was selected from a target population of 316 using Slovin's formula and stratified random sampling. Data were collected through questionnaires and interviews and analyzed using descriptive statistics, correlation, regression, and thematic analysis. Findings: The study achieved a 91% response rate, with 161 respondents participating. Results indicated that Cloud Security Management positively influenced service delivery, recording an overall mean score of 3.73 (SD = 0.90). Citizen trust (Mean = 4.21) and data protection (Mean = 4.15) emerged as the strongest indicators of effective service delivery. Regression analysis established a statistically significant positive relationship between Cloud Security Management and service delivery performance (β = 0.156, t = 2.294, p = 0.023). The findings suggest that stronger cloud security measures enhance operational efficiency, service reliability, data protection, and public confidence in county e-services. Conclusion: The study concludes that effective Cloud Security Management significantly improves service delivery in Nairobi City County e-services. Strengthening security controls enhances reliability, efficiency, and citizen trust. The study recommends continuous staff training, stronger inter-departmental security coordination, and the adoption of user-friendly security mechanisms that balance accessibility with protection.

Keywords

Nairobi City County, E- Service Delivery, Cloud Security Management, Information Security Theory

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green