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ZENODO
Preprint . 2026
License: CC BY NC ND
Data sources: ZENODO
ZENODO
Preprint . 2026
License: CC BY NC ND
Data sources: Datacite
ZENODO
Preprint . 2026
License: CC BY NC ND
Data sources: Datacite
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THE SMINORA GAP: Anatomy of Systemic Discrepancy in Service Markets (A Conceptual Framework for Understanding the Distance Between Declaration and Verifiable Reality)

Authors: MINORETSKAIA, Svetlana; MINORETSKII, Rustam;

THE SMINORA GAP: Anatomy of Systemic Discrepancy in Service Markets (A Conceptual Framework for Understanding the Distance Between Declaration and Verifiable Reality)

Abstract

Positioning statement: This working paper is the third publication in the SMINORA research series, building directly upon Minoretskaia (2026a) and Minoretskaia (2026b). Empirical results from the La Rochelle pilot (April–September 2026) will be reported separately. This article introduces the SMINORA Gap as an autonomous analytical category to analyze the measurable distance between what is administratively declared about a professional or organization and what is actually verifiable by the consumer at the point of decision. Information asymmetry — as established by Akerlof (1970), Arrow (1963), and Stiglitz (2002) — provides the theoretical foundation. The SMINORA Gap operationalizes this classical framework along three distinct dimensions: the Informational Dimension (verification architecture absent at the point of decision); the Temporal Dimension (episodic verification cannot govern continuous reality — every verification ages the moment it is completed); and the Risk Dimension (the cost of unverifiable exposure is borne disproportionately by the consumer). Traditional corrective mechanisms — public regulation, mandatory certification, periodic inspection, online reputation systems, and mandatory disclosure — do not close the SMINORA Gap. They relocate visibility or construct an appearance of control. Only real-time verified visibility, accessible to the consumer at the point of decision, constitutes a structural response. The La Rochelle pilot (2026) is introduced as the forthcoming empirical anchor to calibrate Gap dimensions in a real operational context. The SMINORA Gap is offered to the research community as a universal analytical category applicable wherever a structural discrepancy exists between declared standards and verifiable reality in service markets.

Keywords

Credence goods, Market transparency, Information asymmetry, SMINORA Gap, Regulatory failure, Verification latency

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average