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ZENODO
Journal . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Journal . 2026
License: CC BY
Data sources: Datacite
ZENODO
Journal . 2026
License: CC BY
Data sources: Datacite
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A STUDY ON CONSUMER PREFERENCES AND BUYING BEHAVIOUR IN THE QUICK COMMERCE MARKET

Authors: Dr. Abida Muntajar Khan, Dhinge Manpreet Kaur Gurdeep Singh, Gitanjali Gopalji Gupta, Safa Naushad Hajwani & Jha Mahima Vinaychandr;

A STUDY ON CONSUMER PREFERENCES AND BUYING BEHAVIOUR IN THE QUICK COMMERCE MARKET

Abstract

The quick commerce industry has experienced remarkable growth in recent years, fundamentally transforming consumer purchasing patterns for daily essentials. Unlike traditional e-commerce platforms with delivery timeframes of one to two days, quick commerce emphasizes ultra-fast fulfillment within 10-30 minutes. This research investigates consumer preferences and buying behavior in the quick commerce sector, with specific focus on Navi Mumbai. The study employs primary data collected from 100 respondents through structured questionnaires, examining key factors including convenience, delivery speed, pricing, product availability, and overall satisfaction. Findings reveal that convenience and time efficiency serve as primary motivators for platform adoption, though concerns regarding delivery charges and occasional stock shortages temper the customer experience. The research concludes that while quick commerce is becoming deeply embedded in urban lifestyles, sustained growth requires companies to prioritize consistent service quality and customer satisfaction.

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green