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Journal . 2026
License: CC BY
Data sources: Datacite
ZENODO
Journal . 2026
License: CC BY
Data sources: Datacite
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A STUDY ON AWARENESS AND USAGE OF UPI PAYMENTS AMONG URBAN CITIZENS WITH REFERENCE TO MUMBAI CITY

Authors: Sejal Pradeep Rajbhar & Dr. Jyoti Thakur;

A STUDY ON AWARENESS AND USAGE OF UPI PAYMENTS AMONG URBAN CITIZENS WITH REFERENCE TO MUMBAI CITY

Abstract

The fast-paced evolution of digital payment methods in India has made a significant difference in the process of financial transactions. One such platform for digital payment method, which has become increasingly popular due to its user-friendliness, easy accessibility, and security, is Unified Payment Interface (UPI), which was launched by National Payments Corporation of India (NPCI). This research attempts to study the extent of awareness, adoption pattern, and satisfaction of users of UPI amongst the urban populace of Mumbai city. The current paper uses primary data obtained from 100 respondents using a structured questionnaire using convenience sampling. The results show that UPI is widely preferred by consumers due to its convenience, and promptness in transactions, while there are some apprehensions related to security and technicality of the system.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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