The Service Desk Management System is a web-based application designed to streamline the process of handlinguser queries, complaints, and service requests within an organization. In many institutions, managing issuesmanually leads to delays, lack of transparency, and inefficient communication between users and administrators.This project provides an automated and centralized platform where users can raise tickets and administrators canmanage, track, and resolve them. The application is developed using the Django framework with SQLite databaseand provides an intuitive interface with features such as ticket creation, status tracking, user management, andreport generation.