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ZENODO
Dataset . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Dataset . 2026
License: CC BY
Data sources: Datacite
ZENODO
Dataset . 2026
License: CC BY
Data sources: Datacite
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E-Commerce Gamification and Regulatory Compliance in Driving Purchase Intention through Digital Trust

Authors: Derah Sudjaniah1, Bintoro Ariyanto2, Jailani3, Rio Octogi Siregar4, Indira Sascha5;

E-Commerce Gamification and Regulatory Compliance in Driving Purchase Intention through Digital Trust

Abstract

This study aims to analyze the influence of consumer protection regulatory compliance and gamification of e-commerce applications on consumer purchase intention, with digital trust as a moderating variable. Amid growing consumer concerns over data breaches and the importance of user engagement, regulatory and interactive aspects are crucial in fostering purchase intentions on digital platforms. The study adopts a quantitative explanatory approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4, involving 200 active e-commerce users in Indonesia. Results reveal that both regulatory compliance and gamification have a positive impact on purchase intention. Digital trust not only directly influences purchase intention but also mediates and moderates the relationship between regulatory compliance, gamification, and consumer behavior. These findings highlight the importance of integrating legal compliance, feature innovation, and the development of digital trust to enhance the effectiveness of e-commerce marketing strategies.

Keywords

Consumer Protection Regulation, Gamification, Purchase Intention, Digital Trust, E-Commerce

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average