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ZENODO
Article . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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DigiGram: An AI-Powered Real-Time Digital Governance Platform for Rural Panchayats in India

Authors: Prof. Chougule S.S., Hulyalkar H.S., Nayak D.R., Mulik P.Y., Khade S.Y.;

DigiGram: An AI-Powered Real-Time Digital Governance Platform for Rural Panchayats in India

Abstract

Abstract—Rural governance in India continues to face systemic inefficiencies rooted in paper- intensive workflows, geographic barriers, and the absence of real-time service visibility. This paper presents DigiGram, a full-stack digital governance platform purpose-built for Kasbe Digraj Gram Panchayat, Sangli district, Maharashtra, serving a population exceeding 15,000+ citizens. The platform consolidates complaint registration, certificate processing, property and water tax management, government scheme discovery, meeting management, and a public-facing AI chatbot into a single web-based system. A distinguishing technical contribution is a multi-classifier ensemble machine learning microservice—combining Logistic Regression, Random Forest, Gradient Boosting, and Support Vector Machine with TF-IDF (3,000 features, n-grams 1–3) and soft voting—that automatically assigns High, Medium, or Low priority labels to citizen complaints with an achieved accuracy of 78–85%. The system is architected on React.js (frontend), Spring Boot Java 17 (backend REST APIs), Firebase Firestore (real-time NoSQL), Cloudinary and Supabase (media and PDF storage), and a Python Flask inference microservice. Security is enforced through Firebase OTP-based citizen authentication and email-password admin authentication, with role-aware middleware on every API endpoint. Deployment results demonstrate measurable improvements in service throughput, complaint resolution time, and administrative transparency, establishing DigiGram as a replicable model for Panchayat-level digital transformation. Keywords — Digital governance, gram panchayat, machine learning, complaint prioritization, e-governance, rural India, ensemble learning, Firebase, Spring Boot, natural language processing, real-time systems.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
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