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ZENODO
Journal . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Journal . 2026
License: CC BY
Data sources: Datacite
ZENODO
Journal . 2026
License: CC BY
Data sources: Datacite
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FROM CASH TO CLICKS: ASSESSING THE ROLE OF FINTECH IN ENHANCING FINANCIAL INCLUSION – A CASE STUDY OF THE KDMC REGION

Authors: Patil V., Mishra A., Sonawane B., Metta N. & Dr. Iyer C.H.;

FROM CASH TO CLICKS: ASSESSING THE ROLE OF FINTECH IN ENHANCING FINANCIAL INCLUSION – A CASE STUDY OF THE KDMC REGION

Abstract

This study examines the role of FinTech-enabled banking in promoting financial inclusion among self-help groups (SHGs), women, and small and medium enterprises (SMEs), while also comparing digital investment and infrastructure across private, cooperative, and rural/development banks in the KDMC region. This study uses a mixed-method approach, the research combines secondary data from RBI, KDMC, NABARD, SBI, Deloitte, and budgets with primary survey responses from residents and bank users. Findings reveal that while UPI and mobile banking adoption is broad, awareness of SME and SHG-targeted schemes remains limited, specifically among low-income participants. Private banks demonstrate higher satisfaction and trust in digital services, in contrast to cooperative and government banks face challenges with infrastructure dependability and customer confidence. The study identifies both inclusion gaps and structural inequalities, providing findings for banking institutions and policymakers to enhance digital expansions and ensure equal financial growth.

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average