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ZENODO
Article . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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IMPACT OF GENERATIVE ARTIFICIAL INTELLIGENCE ON CONSUMER TRUST, PERCEIVED PERSONALIZATION, AND PURCHASE INTENTION IN DIGITAL MARKETING: A THEMATIC ANALYSIS

Authors: Dr. Nupur Rawal;

IMPACT OF GENERATIVE ARTIFICIAL INTELLIGENCE ON CONSUMER TRUST, PERCEIVED PERSONALIZATION, AND PURCHASE INTENTION IN DIGITAL MARKETING: A THEMATIC ANALYSIS

Abstract

ABSTRACT The integration of Generative Artificial Intelligence (AI) into digital marketing ecosystems has redefined content creation, personalization mechanisms, and customer engagement strategies. While AI-driven systems enhance operational efficiency and predictive targeting, their psychological and behavioral implications on consumers remain underexplored. This study investigates the impact of generative AI on consumer trust, perceived personalization, and purchase intention through an in-depth thematic analysis of contemporary academic literature and industry discourse (2020–2025). Drawing upon the Stimulus–Organism–Response (S-O-R) framework and Technology Acceptance Model (TAM), the study identifies five higher-order themes: (1) algorithmic hyper-personalization, (2) trust formation and explainability, (3) the personalization–privacy paradox, (4) automation versus authenticity tension, and (5) behavioral outcomes and purchase intention dynamics. Findings indicate that while AI significantly enhances perceived usefulness and engagement, trust operates as a critical mediating construct shaping purchase decisions. Ethical transparency and responsible data governance emerge as essential moderators. The study advances theoretical understanding of AI-mediated consumer behavior and proposes a conceptual framework integrating personalization, trust, privacy, and behavioral intention in digital marketing contexts. Managerial implications and future research directions are discussed. Keywords: Generative AI, Consumer Trust, Hyper-Personalization, Purchase Intention, Digital Marketing, S-O-R Framework, Technology Acceptance Model, Thematic Analysis.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average