
Explainable AI (XAI) research increasingly recognises that different stakeholders hold distinct explainability needs, yet much of this work designs explanations for individual groups in isolation. In high-stakes domains, however, AI-informed decisions must flow between parties with asymmetric knowledge, authority, and stakes, and translational breakdowns emerge when explanations are not designed with this communicative chain in mind. Drawing on team cognition, psycholinguistics, and boundary object theory, and grounded in a case study of diagnostic communication, we argue that the language of AI explanations is a foundational design parameter shaping cross-stakeholder understanding, trust, and accountability. We offer three recommendations for reframing explanation design as a consensus-building activity comprising participatory vocabulary development, iterative explanation negotiation, and ongoing governance. We further propose evaluation metrics including interpretive alignment, translational load, and contestability that shift focus from individual comprehension to cross-stakeholder communicative quality. We contend that the central challenge for human-centred XAI may not be making AI more explainable to individuals, but designing explanations that help people explain, deliberate, and decide together.
Proceedings of the CHI 2026 Workshop on Human-Centered Explainable AI (HCXAI); April 13–17, 2026; Barcelona, Spain.
knowledge translation, human-centred XAI, shared mental models, explainable AI
knowledge translation, human-centred XAI, shared mental models, explainable AI
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
