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Marketing (Beograd. 1991)
Article . 2026 . Peer-reviewed
License: CC BY SA
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License: CC BY
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Other literature type . 2026
License: CC BY
Data sources: Datacite
ZENODO
Other literature type . 2026
License: CC BY
Data sources: Datacite
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AI-driven personalisation in social media marketing: Opportunities and ethical challenges

Personalizacija vođena veštačkom inteligencijom u marketingu na društvenim mrežama - prilike i etički izazovi
Authors: Papageorgiou, Konstantinos; Milioris, Konstantinos;

AI-driven personalisation in social media marketing: Opportunities and ethical challenges

Abstract

The integration of artificial intelligence (AI) in social media marketing has enabled new frontiers of personalisation, allowing brands to tailor content, advertising, and user experiences in real time based on behavioural, demographic, and psychographic data. This study synthesizes recent research on the applications, benefits, and ethical challenges of AI-driven personalisation within social media environments. It explores how AI facilitates consumer segmentation, dynamic content delivery, and influencer alignment, while also raising critical concerns related to privacy, algorithmic bias, transparency, manipulation, and user autonomy. The paper employs a thematic analysis to identify key opportunities such as enhanced engagement, operational efficiency, and predictive adaptation. It also examines the complex ethical implications emerging from algorithmic personalisation practices. The study concludes with a proposed research agenda and practical recommendations focused on ethical design, regulatory innovation, and user empowerment in the evolving landscape of AI-enabled marketing.

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Keywords

artificial intelligence, personalisation, social media marketing, ethical challenges, algorithmic bias, consumer privacy

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average