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Emotional Intelligence as a Strategic Tool for Workplace Stress Management: A Conceptual Study

Authors: Prof. Dr. Santosh Ram Pagare; Prof. Ajit Sopan Dhanwate;

Emotional Intelligence as a Strategic Tool for Workplace Stress Management: A Conceptual Study

Abstract

In the contemporary business environment characterized by rapid technological advancement, global competition, performance pressure, and organizational restructuring, workplace stress has emerged as a critical challenge affecting employee well-being and organizational productivity. Prolonged occupational stress leads to burnout, reduced job satisfaction, absenteeism, poor decision-making, and high employee turnover. Therefore, organizations are increasingly exploring psychological and behavioral competencies that can serve as strategic tools to manage stress effectively. One such competency is Emotional Intelligence (EI). The concept of Emotional Intelligence, initially developed by Peter Salovey and John D. Mayer and later popularized by Daniel Goleman, refers to the ability of individuals to perceive, understand, regulate, and utilize emotions constructively. Emotional Intelligence encompasses core components such as self-awareness, self-regulation, motivation, empathy, and social skills, which collectively influence how individuals respond to stressful workplace situations.

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